FAQ

Shipping usually takes 7–15 business days, depending on your location and the shipping method selected at checkout. Please note that processing times may take 1–3 business days before shipment.

We offer free shipping on all orders over R500. Orders below R500 will be charged a standard shipping fee, which is calculated at checkout.

If you need your order to arrive faster, Express Shipping is available at checkout for R715. Spend over R700 to unlock FREE Express Shipping. Delivery times and costs are clearly displayed before you complete your purchase.

You can track your order by logging in to your account on our website. Once logged in, go to Orders and click Track Order to view your shipment status. Tracking details will also be sent via email once your order has shipped.

If you are not satisfied with your order, you may request a return or refund within 7 days of delivery. Items must be unused and in their original packaging. Please contact us before returning any items.

Orders can only be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled.

We accept secure online payments via supported payment gateways, including debit and credit cards. All transactions are encrypted and processed securely.

If you have any questions or concerns, please contact us via email or through our Contact Us page. Our support team will be happy to assist you.